FAQs
All of the answers to our frequently asked questions can be found on this page, however if you find you cannot answer your question below then please call or email a member of our customer service team who will be happy to assist with your query.
Contact the teamWhere can I get a brochure?
Our brochure is available to view in a variety of formats. You can view it online, download a PDF copy, or request a hard copy brochure via our brochure request form here.
Where can I buy R2 Bathrooms products?
Your nearest showroom can be found by visiting the Find a Stockist page and entering your postcode. We have developed a sophisticated stockist locator which will even allow you to see what product is on display at your nearest store.
Can I buy R2 products online?
The R2 brand is an off-line product offering only (we do not sell R2 products online) so you will only be able to purchase your desired R2 product at your nearest R2 stockist.
Can I buy direct from R2 Bathrooms?
R2 is not able to supply products directly to the end consumer. Our products are sold through our network of retailers across the UK and Ireland. Most of our retailers have several of our ranges on display, visit our stockist page to find your nearest store.
Where can I obtain spare parts?
Should you find that you require any spare parts for your R2 products, please contact our customer service team who will be happy to help. We carry an extensive stock of our products and are normally able to dispatch spare parts within 24 hours of your request.
Where can I obtain technical information?
Technical information on all R2 products can be found on the individual product page under the specifications tab. However, if you find your question hasn’t been answered by this information then please contact a member of our customer service team who will be happy to assist with your request.
Where can I obtain fitting instructions?
A PDF version of the fitting instructions can be downloaded from the individual product page..
What are your opening times?
Our phone lines are open Monday to Thursday: 9:00am – 5:30pm and Friday 9:00am – 5:00pm.
Who do I contact if I have a query about my product?
If you have a query in relation to your R2 product, please contact our customer services team on +44 (0) 1225 303 900 or email us at info@r2bathrooms.co.uk
Can I use the images on this website?
The use of images from this website is strictly prohibited; R2 images cannot be used without express written permission from R2.
Please contact our marketing department should you wish to obtain permission for the use of R2 images.
Marketing Department, R2, Brassmill Lane Trading Estate, Bath, BA1 3JF marketing@r2bathrooms.co.uk
Where can I find your terms and conditions?
Our terms and conditions can be found here